bass8 is committed to protecting your information

Introduction and Scope of Policy

bass8 ("we", "our", "platform") is committed to providing a safe and transparent online betting and casino experience for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, how we store and process that information, the purposes for which we use it, and the circumstances under which we share it with third parties.

By creating an account on bass8 or by using our services, you consent to the terms of this policy. If you do not agree with any term of this policy, we ask that you refrain from using our platform. This policy is considered part of our Terms and Conditions.

This policy applies to the bass8 main website, mobile version, applications, and all associated services. We may update this policy from time to time. If any changes are made, we will notify you on the platform and, where necessary, by email. Continued use of our services after a change indicates your agreement to the updated policy.

Information We Collect

bass8 collects only relevant and necessary information. The information we collect falls into the following categories:

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Password (stored in encrypted form; we never store it in plain text)
• Identity verification (KYC) documents — national ID card, passport, or similar government-issued document

2.2 Financial and Payment Information

We collect limited payment method details to process transactions. bass8 supports bKash, Nagad, Rocket, Upay, and bank transfer. Full bank account numbers or card numbers are not stored on our servers — they are processed directly by the payment gateway.

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Partial bank account details and bank name
• Transaction history, dates, amounts, and status

2.3 Usage and Activity Information

The following is collected automatically when you use our platform:

• IP address and device type
• Browser type and operating system
• Page visit logs, session duration, and click patterns
• Betting history, game types, and sports betting activity
• Data from cookies and similar tracking technologies

2.4 Communication Information

When you contact our 24/7 support team via live chat or email, we retain a record of that conversation for service improvement and dispute resolution purposes.

Purposes of Data Use

bass8 uses your information only for specific, lawful, and transparent purposes. We never use your information unnecessarily or for any other purpose.

• Account management: Creating and managing your account, ensuring its security, and verifying your identity.
• Transaction processing: Handling all financial operations including deposits, withdrawals, and bonus payments.
• Service improvement: Measuring platform performance, fixing errors, and improving the user experience.
• Customer support: Providing support, resolving complaints, and responding to user queries.
• Legal compliance: Retaining information in accordance with applicable laws and regulations, and responding to lawful requests from authorities.
• Fraud prevention: Detecting suspicious activity, preventing money laundering, and ensuring platform security.
• Responsible gaming: Monitoring user activity to provide responsible gaming support where needed.
• Promotional communications: Informing you about bonus offers and special promotions based on your consent — you may withdraw this consent at any time.

Sharing Information and Third Parties

bass8 does not sell or commercially provide your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors, technology support providers, and gaming software providers may receive the minimum information necessary to carry out their specific functions. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be required to provide information in response to a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information requested.

4.3 Fraud Prevention and Security

Sharing relevant information may be necessary to prevent fraudulent activity, protect account security, or safeguard the interests of other users.

4.4 Business Transfers

If bass8 is involved in a merger, acquisition, or asset sale, user information may form part of that transaction. We will notify you in advance in such a case.

Data Security Measures

bass8 follows industry-leading standards to protect your information. Our security infrastructure is as follows:

• SSL encryption: All data transmission on our platform is secured with 256-bit SSL encryption.
• Password protection: Passwords are encrypted and stored using a strong hashing algorithm.
• Access controls: Only authorized staff have limited access to the information they need.
• Regular security audits: Our systems undergo regular security audits and vulnerability assessments.
• Two-factor authentication: Two-factor authentication is available to strengthen account security.
• Server security: All data is stored on secure, encrypted servers.

While we work to maintain the highest level of security, complete security on the internet cannot be guaranteed. You can also contribute to the security of your information by keeping your password private and reporting any suspicious activity to us.

Cookies and Tracking Technologies

bass8 uses cookies and similar technologies that improve your browsing experience and help maintain the quality of our services.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform. Without them, login sessions, security verification, and transaction processes will not function correctly. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and personalized settings, so you do not need to reconfigure them each time you log in.

6.3 Analytics Cookies

These cookies collect information to help us understand which pages are visited most, how users navigate the platform, and where issues occur. The data is analyzed in aggregate and is not linked to individual identities.

You can manage cookies by changing your browser settings. However, please note that disabling cookies may cause some services to not work correctly.

Data Retention Period

bass8 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account information: For the duration the account is active, and after closure for the period required by applicable law.
• Financial transaction records: A minimum of five years in compliance with financial regulatory requirements.
• Activity logs: Generally 90 days to one year, though this may be longer for security reasons.
• Support conversations: At least two years to facilitate dispute resolution.
• KYC documents: As required by law, generally up to five years after account closure.

Once the defined period has expired, we securely delete your information or anonymize it in a way that makes identification no longer possible.

Your Rights

bass8 believes you have full rights over your own information. You may exercise the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate information.
• Right to erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: If you have given consent to marketing communications, you may withdraw it at any time.

To exercise these rights, please contact us. We generally process valid requests within 30 days. Please note that some requests may not be fully fulfilled due to legal reasons.

Protection of Minors

bass8 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect any information from minors. Our services are intended "for those aged 21 and above only".

Age verification is mandatory during the registration process. If we have doubts about any account, we may request additional verification. If an account belonging to a minor is found, it will be closed immediately and all related information will be deleted.

If you believe a minor is using our platform, please contact us. More information is available on the responsible gaming page.

Policy Changes

bass8 may review and update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email (for significant changes)
• Updating the "last updated" date at the top of the policy

If you continue using bass8 after a change, it will be understood that you have agreed to the updated policy. If you do not agree to the changes, you may request that your account be closed.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. You can reach our data protection team in the following ways:

You can also find answers to common privacy-related questions on our FAQ page. bass8 is always committed to protecting your information and we take any concerns seriously.